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Generating reports, resolving ad hoc issue or processing transactions involved several manual cross system activities and the process was not scalable
Summary
Summary
Company's 3PL operation is managing a variety of e-commerce channels for several customers.
Customers using company as fulfillment, warehousing, RMA management , refurbish, scrap and remarking partner for their consigned products.
It was crucial to provide a 360 degree view of customer consigned assets throughout different stages of the operation.
The ecosystem consisted of 2 instances of NetSuite environment, multiple Shopify stores, eBay stores, Walmart and Target drop ship stores, and shipping carriers.
My Solution
My Solution
The solution to this challenge was, to create standardized business intelligence/ reporting environment for both internal and external use via designed apps.
An automated ETL data operation provides consistency and accuracy to the data pipelines.
Functionalities:
Inbound operations portal
Refurbish services portal
Inventory portal
Order Management portal
Shipment Portal
Item Master Management- MRB View
Single click access to information across multiple systems
Interactive screens
Result
Result
The solution had a high adoption rate
It eliminated hours of meetings and communication in addition to work that was required to gather and prepare the information for customers.
It had a great positive impact on customer experience
Using the interactive portal, customers had the ability to visually manage their projects, products and order status.
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